This Refund Policy supplements the Roviean Terms of Service and any executed Statement of Work, proposal, order form, or master services agreement.
In the event of conflict, the executed Agreement prevails for project-specific engagements.
1. General Principle
Professional services are bespoke and resource-intensive. Unless expressly stated otherwise in writing, Fees are non-refundable once work has commenced, resources have been allocated, or Deliverables have been made available.
2. Deposits and Milestones
Deposits and milestone payments secure scheduling and delivery capacity. Deposits are non-refundable except where Roviean terminates without cause or as required by mandatory consumer law.
3. Client Cancellation
Client may cancel in writing. Client remains responsible for Fees for work performed, committed third-party costs, and reasonable wind-down expenses incurred before cancellation takes effect.
4. Termination by Roviean
If Roviean terminates for Client material breach (including non-payment), no refund is due. If Roviean terminates without cause, Client shall receive a pro-rata refund of prepaid Fees for undelivered Services, unless otherwise agreed.
5. Subscriptions
Recurring subscriptions may be cancelled per subscription terms. Cancellation does not relieve Client of accrued charges for the current billing period unless stated otherwise.
6. Billing Disputes
Billing disputes must be raised within fourteen (14) days of invoice date with supporting detail to hello@roviean.com. Undisputed amounts remain payable when due.