This Refund Policy covers (1) digital software products and subscriptions sold through Roviean (including Pharma Plus), and (2) custom professional services engagements.
Software product purchases are invoice-based. Contact billing@roviean.com to purchase a package. Roviean invoices you offline and provisions your license after payment. Returns are described below.
In the event of conflict for a custom engagement, the executed Agreement prevails for project-specific terms.
1. Digital Software Products (Pharma Plus and similar)
Roviean sells licensed software products for digital delivery (download and/or cloud access). This section applies to invoice-based product purchases and subscriptions.
Free trials
Where a free trial is offered (for example, the Pharma Plus 7-day Starter trial), no payment is required to start the trial. Trial access ends automatically at expiry unless you purchase a paid package. Unused trial time is not convertible to a cash refund.
Subscriptions and renewals
Recurring subscriptions may be cancelled at any time by contacting billing@roviean.com. Cancellation stops future renewals; charges already processed for the current billing period are generally non-refundable unless required by mandatory consumer law.
License keys and downloads
Once a license key has been issued and the software has been downloaded or activated on a device, the purchase is generally non-refundable, except where mandatory consumer law requires otherwise.
If you have not activated the license and request a refund promptly after purchase, contact billing@roviean.com so we can review eligibility.
Payment disputes
For invoice and payment disputes, email billing@roviean.com so we can assist with billing and product access issues.
2. Custom Professional Services (secondary)
Custom software development, consulting, and related professional services are separate from product purchases. The following applies only to those engagements.
Professional services are bespoke and resource-intensive. Unless expressly stated otherwise in writing, Fees are non-refundable once work has commenced, resources have been allocated, or Deliverables have been made available.
Deposits and milestone payments secure scheduling and delivery capacity. Deposits are non-refundable except where Roviean terminates without cause or as required by mandatory consumer law.
Client may cancel in writing and remains responsible for Fees for work performed, committed third-party costs, and reasonable wind-down expenses incurred before cancellation takes effect.
If Roviean terminates for Client material breach (including non-payment), no refund is due. If Roviean terminates without cause, Client shall receive a pro-rata refund of prepaid Fees for undelivered Services, unless otherwise agreed.
3. Billing Disputes (custom invoices)
For invoices issued by Roviean, billing disputes must be raised within fourteen (14) days of invoice date with supporting detail to billing@roviean.com. Undisputed amounts remain payable when due.